Relevant for: Pro and Business plans (including the free Business trial).
Who can do it: Administrators
Enterprise accounts: Please contact your CSM or our support team to cancel a subscription.
To cancel your subscription and change it to the Free plan:
1. Access Workspace Settings by clicking on your profile image at the bottom left corner of the dashboard and then click into the Billing tab.
2. Select Change Plan to explore all the available plans.
3. Click Back to Free to cancel your paid subscription and switch to the Free plan.
If your workspace contains more than 25 videos, only the last 25 will be available for editing; the remaining videos will be in view-only mode.
If some of your videos are embedded, they will still be available for your audience to view.
4. Once you click Back to Free, a notification will appear to confirm the successful processing of your order.
5. Now the subscription is cancelled and your plan is set to be changed to Free at the end of the current billing cycle.
What happens after I cancel my subscription?
What happens after I cancel my subscription?
After your billing period concludes, your plan automatically transitions to the Free plan. Don't worry, your videos stay right where they are, and you can keep using Guidde within the functionalities offered in the Free plan.
Please be aware that we don't provide refunds for unused time. However, you'll retain access to all paid features until the end of the current billing period.
How to reactivate my subscription?
How to reactivate my subscription?
Should you have a change of heart, you can easily reactivate your subscription by navigating to your Workspace Settings > Billing tab, and clicking on Update Plan to pick a subscription plan and get things rolling again.