Relevant for: Free, Pro and Business plans.
For Enterprise plan upgrades or seat management, please contact your CSM.
Who can do it: Admin
For a plan that works best for you, check out Guidde's Plans and Features
Learn how to upgrade your subscription in a few simple steps, from reviewing your plan to selecting a new one and configuring your seat count.
Open Workspace Settings
1. Click your avatar in the bottom-left corner of the Guidde homepage, then select
"Workspace Settings" from the menu.
2. On the right side panel of your workspace settings, you can upgrade your plan and set the number of seats in your account.
Note: In some cases (such as annual plans or mid-term seat reductions) this option may be unavailable or greyed out. Please reach out to our support team for assistance.
Upgrade Your Plan
Note:
A workspace operates under a single plan, meaning all seats are on the same subscription. If you change your plan or switch from monthly to annual billing, the change applies to all seats in the workspace.
Any new seats you add will automatically follow the same plan.
3. Once you chose Upgrade Plan, a menu will appear showing your current plan (marked with a label) and the available plan options to upgrade. Choose the plan that best suits your needs. If you're interested in the Enterprise plan, please contact us.
4. After choosing your plan, select your preferred billing period: Monthly or Annual.
5. Select how many seats you need.
Note:
Seat reductions can only be made on the billing date.
For plan changes involving fewer seats, please contact our support team.
Viewers won’t take up any paid seats on your plan.
6. Click Go to Payment.
7. You’ll be redirected to the payment page. Review your order summary and the payment information, then click Subscribe.
A confirmation message will indicate that your upgrade is in progress.
Your new plan and seat count will appear in the right-hand panel shortly.
Once the new plan is updated in the panel, you’re all set.
Dive into unlocked features for an even better experience!
Update Seats
1. From the right side panel in your Workspace Settings, click Update Seats.
2. In the opened menu, you can see the current number of users on your plan and update the seat count.
3. Set the number of seats you'd like to add and click Update now.
All set, Your team is ready to guidde!
The updated seat count will appear in the right-hand panel of your workspace settings and will be applied in the next billing cycle.
How to Access Your Billing Tab
From the Billing tab in your Workspace, you can make changes to your plan, update seats, edit billing information, and view your payments and invoices.
1. Access your Workspace Setting by following these steps.
2. Click the Billing tab from the upper panel, and review your options.
From here, you can view your current plan, make changes, update seat counts, edit your Billing information or review invoice history. The number of paid seats determines your billing amount, and changes to seat counts take effect at the start of the next billing cycle.
Visit our Help Center to explore more features and make the most of your Guidde.
Billing Changes after Upgrading Your Plan
Upon completing the purchase process, your account will undergo an upgrade, and a payment receipt will be delivered to your designated email address.
Post-upgrade, the individual responsible for the subscription purchase is elevated to the role of Administrator. This Admin, who serves as the cardholder responsible for subscription payments, retains access to billing settings throughout their team membership. Admins gain the capability to manage licenses, add or remove team members, and cancel or reactivate subscriptions.
In the event of upgrading from one paid plan to another, such as Pro to Business, you will be charged for the difference between plans for the remainder of the billing cycle, accompanied by the issuance of an invoice for the difference.
Plan Changes and Seat Adjustments
Annual plans:
If you’re on an annual plan, the following changes require contacting support:
Downgrading from Business to Pro.
Reducing the number of seats.
Switching from annual to monthly billing.
When adjusting these settings in your workspace, you’ll be guided to reach out to our support team, who will assist you with the next steps.
Monthly Plans
If you’re on a monthly plan, you can make these changes directly in your workspace settings. Changes will take effect at the end of your current billing period:
Plan downgrade: You’ll receive a confirmation that the downgrade is scheduled, including the exact date it will take effect.
Seat reduction: You’ll see a confirmation with the effective date, and your billing page will reflect the upcoming change.