Relevant for: Free, Pro, Business, Enterprise Plans
Who can do it: Admin
To choose the plan that works best for you, check out Guidde's Plans and Features
Learn how to upgrade your subscription in a few simple steps, from reviewing your plan to selecting a new one and configuring your seat count.
Open Workspace Settings
1. Click your avatar in the bottom-left corner of the Guidde homepage, then select
"Workspace Settings" from the menu.
2. In your Workspace Settings, you can upgrade your plan or adjust the number of
seats on your account. Click the preferred option.
Upgrade Your Plan
3. Once you chose "Upgrade Plan" from the workspace settings, a menu will appear showing your current plan (marked with a label) and the available upgrade options. Choose the plan that best suits your needs.
4. After selecting your plan, choose your preferred billing period and the number of
seats, then click "Go to Payment".
Please note that Viewers won’t take up any paid seats on your plan.
5. You’ll be redirected to the payment page.
Review your order summary and the payment information, then click "Upgrade".
A confirmation message will indicate that your upgrade is in progress.
Your new plan and seat count will appear in the right-hand panel shortly.
Once the new plan is updated in the panel, you’re all set.
Dive into unlocked features for an even better experience!
Update Seats
1. From your Workspace Settings, select "Update Seats"
2. In the opened menu, you can upgrade your plan or update seats and view the cost per additional seat on your plan. Select the desired plan, or number of seats and click "Update now".
All set, Your team is ready to guidde!
The updated seat count will appear in the right-hand panel of your workspace settings and will be applied in the next billing cycle.
How to Access Your Billing Tab
From the Billing tab in your Workspace, you can make changes to your plan, update seats, edit billing information, and view your payments and invoices.
1. Access your Workspace Setting by following these steps.
2. Click the Billing tab from the upper panel, and review your options.
From here, you can view your current plan, make changes, update seat counts, edit your payment method or review invoice history.
That’s it - your plan is successfully upgraded!
Visit our Help Center to explore more features and make the most of your Guidde.
Billing Changes after Upgrading Your Plan
Upon completing the purchase process, your account will undergo an upgrade, and a payment receipt will be delivered to your designated email address.
Post-upgrade, the individual responsible for the subscription purchase is elevated to the role of Administrator. This Admin, who serves as the cardholder responsible for subscription payments, retains access to billing settings throughout their team membership. Admins gain the capability to manage licenses, add or remove team members, and cancel or reactivate subscriptions.
In the event of upgrading from one paid plan to another, such as Pro to Business, you will be charged for the difference between plans for the remainder of the billing cycle, accompanied by the issuance of an invoice for the difference.
Plan Changes and Seat Adjustments
Annual plans:
If you’re on an annual plan, the following changes require contacting support:
Downgrading from Business to Pro.
Reducing the number of seats.
Switching from annual to monthly billing.
When you attempt to make these changes in your workspace settings, you’ll be guided to contact support, and our team will help you take it from there.
Monthly plans:
If you’re on a monthly plan, you can make these changes yourself in the workspace settings. They will take effect at the end of your current billing period:
Plan downgrade: You’ll see a confirmation that the downgrade is scheduled, along with the exact date it will take effect.
Seat reduction: You’ll see a confirmation that your seat count will be reduced on a specific date and your billing page will show the upcoming change.