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Guidde FAQ

Find the answers to the most common questions about Guidde here

Updated over a month ago

Can I capture content outside the browser with Guidde?

The Guidde Desktop Capture app provides an efficient solution for capturing on-screen content. Our platform tracks mouse clicks and typed inputs, automatically creating detailed how-to videos with matching transcripts, using AI.

Capture any desktop application on Mac or Windows using our desktop application. The desktop application is available as part of our our Business and Enterprise Plans. To learn more about the desktop application, click here.

For a full breakdown of our different plans, please visit our pricing page.

Can I use Guidde to record on mobile apps?

While we don’t have a dedicated mobile app at the moment, you can capture mobile workflows using Guidde's desktop app. Our Desktop app allows you to record your mobile screen directly from your desktop with any iOS/Android mirroring app.

The desktop application is available as part of our our Business and Enterprise Plans. To learn more about the desktop application, click here.

For a full breakdown of our different plans, please visit our pricing page.

How to remove the browser frame around my video?

You can remove the browser frame by selecting the "No background" option for video background under the brand kit.

This setting only applies to new videos. If you'd like to remove the video background from existing videos, contact support.

How can I add additional steps to an existing video?

You can add additional steps in the form of image or title steps to enrich/update your videos.

Where do I set a password for the account?

With Guidde you never need to remember your password, as we are passwordless. You can either log in via your Google/Microsoft account or by using a one-time magic link that you will get in an email. We also offer organizational SSO as an add-on to our Enterprise plan.

Is it possible to upload videos to Guidde?

You can upload regular videos to Guidde and integrate with Zoom, Youtube, Onedrive, and Google Drive to copy your videos to Guidde (available on the Enterprise plan). Click here to learn more about the Enterprise plan.

Why is the video limited to 100 steps?

In our experience, it is not recommended to pass 100 steps, both from an editing and usage standpoint as well as from the viewpoint of viewers, as they are unlikely to follow so many steps.

Can I download my content for use in other systems?

You can download content from Guidde in MP4, GIF, and PDF formats (on any of our paid plans). Click here for more information.

In addition, you can use our Smart Copy feature to easily copy-paste Guidde content to other systems. Learn more on Smart Copy here.

What happens at the end of my free 14-day trial?

At the end of your trial, if you choose not to upgrade to a paid plan, your account will transition to the Free plan. All your existing videos will remain editable, though export functionalities won’t be accessible on the Free plan. For a comparison of different plans' features click here.

What will happen to the content I've created during my trial after the trial is over?

All content created during the trial will remain available after the trial, but further creations and edits will be limited features available on the plan migrated to (whether paid or free).

What are your security certifications?

We are SOC 2 Type 2 compliant and GDPR Ready. For more details click here

Need assistance? Here's how to reach the Guidde Team.

  • You can start a conversation with our Support team directly from your Guidde dashboard using the Help widget in the bottom right corner.

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