Available on: Enterprise plan
Available to: Members, Content Managers, Admins
Guiddes can easily be shared in tickets, saving customer support agents time and providing answers customers can follow with ease.
1. To Get started open a Zendesk ticket you want to share a Guidde on
2. Click on the red "G" located on the bottom panel of the composer
📌 If you don't see the button on the panel, please make sure the Zendesk Integration is enabled on our Integrations Page and that the Guidde browser extension is installed.
3. You will have three available options for inserting Guiddes into the ticket
You can capture a new Guidde which will be copied to your clipboard automatically following the recording
Or copy the last recorded Guidde into your clipboard
Alternatively, you can select and search for Guiddes using the 'Find a Guidde' option
Click here to search using keywords
Or select one of the latest videos
4. Once a Guidde was selected it will be copied into the clipboard and can be pasted directly into the ticket.
