All Collections
Troubleshooting issues
Issues when recording "Window" or "Screen" on Mac
Issues when recording "Window" or "Screen" on Mac

A regular screen recording issue for specific Mac OS + browsers

Updated over a week ago

Relevant for: Enterprise plan

If you are using a Mac and trying to record "Window" or "Screen" using Guidde you may be experiencing:

  • The recording completes and all you see is a black screen.

  • Nothing happens when you click on record.

This has been identified for either Chrome on Big Sur OS / Edge on Monterey OS combinations, as well as with other screen recording tools besides Guidde.

This is not an issue if you are trying to record a tab.

To resolve for Chrome:

  1. Open your Chrome browser

  2. Click on the 3 dots on the top right and go to Settings -> Advance Settings -> System: chrome://settings/systemโ€‹

  3. Disable "Use hardware acceleration when available"

Chrome system settings

To resolve for Edge:

  1. 1.Open your Edge browser

  2. 2.Click on the 3 dots on the top right and go to Settings -> System and performance: edge://settings/systemโ€‹

  3. 3.Disable "Use hardware acceleration when available"

Edge system settings

Did this answer your question?