Hi, in this video, we're going to see how we can use guidde within

your zendesk environment to generate knowledge base articles and answer tickets directly

from your browser. So, here I am inside my zendesk workspace

and as you can see, I'm inside a ticket and I have the guidde button

here, it also exists in my address.

Toolbar I can click on it and it can help me find other

guys that I created in the past like there.

But in this case I'm going to create a new guidde and And I'm going to capture it

for my e-commerce application on fanatic.

So let's do how to order new gear for

the playoffs. And I'm going to go through

the workflow on the Fanatics website.

So in this case, I'm going to pick the NBA.

And I'm going to pick my favorite team here and let's go through the

process of buying a new jersey

for, for the team. So I'm going to also show

how to apply a code and pick a size and add it to the cart.

And finally, I can go through the checkout process

right there. Now once the flow is complete, I hit

stop. And what guy does in the background? Is it captured

all the steps that I performed online and it converts it into

a unified guidde where you have a video at the top with

all the individual steps that you can that you can see here.

And then it also generates an Automatic description

for each of the steps. So you can see like learn how to order new gear on

Fanatics and I can generate an audio voice over for a.

So let's pick in this case, Jennifer and generate the

audio track for it.

And this creates a voiceover for the video at the

top, learn how to order new gear for the playoffs on Fanatics.

And you can see, this is the video that's being created and I can modify the

look and feel or the voiceover.

Here on the transcript side. And I can, it's as easy as adding dragging

and dropping very similar to a presentation editor, and I can also

crop some of the items outside and add various visual

elements. I can blur out sensitive information.

I can add additional elements like rectangles.

And when I'm done, I hit save and the guidde is ready

to be shared. So I have in zendesk multiple ways

of sharing it. So if I'm in a ticket, I can just like, do share, copy

a gif or a link and paste it into the ticket.

You can see it right there. And it has both the link to

the guidde but also like a rotating GIF.

And if it's something that is more shareable

for other people as well, I can create a knowledge base article out of it as well.

So we have a thing called smart copy and you can see the zendesk

icon here which is like an HTML version.

We also support Mark down for some other platforms.

If I click zendesk, I can take a new KB article

and I click on this button which is source code and simply paste it

inside. And you can see the knowledge base article is

created in one click. And you can see, it has an iframe

at the top, that is hosted from the guidde application.

You can play right there and then all the individual steps including

the descriptions. You can see our automated a matically created for you

with the highlights and the visuals.

And then when you're ready, you can just like, save the article and

publish it directly from Zenda.

So this allows you to really create content at

a high velocity, as most of the hard work is done on your

behalf. You can brand it based on your own company's guidelines.

It's super simple to do. Give it a try. It's really fun and I love

to hear what you think. Good luck.

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