Using Guidde with Zendesk is easy and quick, and enables fast and concise communication with customers, as well as the ability to track viewers without added effort. In this article, we will cover the various ways to use Guidde with Zendesk:

Sharing a video within a Zendesk ticket

Ad-hoc sharing

  1. Go to the video you want to share and click on "Share"

  2. Select the "Track" tab

  3. Click on "Zendesk" from the available sharing options, and a tracked linked GIF will be copied into your clipboard.

    Note: Video or Playlist will need to be public to be shared with a Zendesk track link. The "GIF" option can be used if the video is restricted.

  4. Go to the Zendesk ticket and paste the video (from your clipboard) as a public reply.

  5. Once the reply is sent, The linked GIF will automatically be populated with the Requester and Assignee of the ticket, which in turn will generate a view notification to the assignee once the video has been watched by the requestor.

Adding a video or a playlist to a macro

  1. Go to the video you want to share and click on "Share"

  2. Select the "Track" tab

  3. Click on "Zendesk" from the available sharing options, and a tracked linked GIF will be copied into your clipboard.

    Note: Video or Playlist will need to be public to be shared with a Zendesk track link. The "GIF" option can be used if the video is restricted.

  4. Open the Zendesk Macro to which you want to add the video into.

  5. Paste the video (from your clipboard) into the Macro.

Adding a video to a knowledge base article (Zendesk Guide)

  1. Go to the video you want to share and click on "Share"

  2. Select the "Track" tab

  3. Click on "Zendesk" from the available sharing options, and a tracked linked GIF will be copied into your clipboard.

    Note: Video or Playlist will need to be public to be shared with a Zendesk track link. The "GIF" option can be used if the video is restricted.

  4. Open the Zendesk article to which you want to add the video into.

  5. Paste the video (from your clipboard) into the article.

Adding Step-by-step instructions to a Zendesk article

  1. Go to the step-by-step video you want to share and click on "Share"

  2. Click on "Preview Page"

  3. Click on "Copy HTML"

  4. Paste from the clipboard into the Zendesk Article

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