All Collections
Sharing and Embedding
Smart Copy
Adding How-to instructions to Zendesk Knowledge Base (Zendesk Guide)
Adding How-to instructions to Zendesk Knowledge Base (Zendesk Guide)

In this article, we will review the process of adding how-to instructions to Zendesk KB articles.

Updated over a week ago

1. Select the relevant video and Click on Share

Select the relevant video and Click on Share

2. Click "SMART COPY"

Select the "Smart Copy" tab. Smart copy enables you to copy How-to's in a format which is optimized for Zendesk.

Click

3. Click on the Zendesk Icon

Once selected, the instructions will be copied into your clipboard.

Click on the Zendesk Icon

4. Switch to the relevant Zendesk KB article

Navigate to the page where you want to use the instructions

Switch to the relevant Zendesk KB article

5. Click on the "Source Code" button available on the editor toolbar.

Click on the

6. Paste the Smart Copy code into the source code box

Paste the Smart Copy code into the source code box

7. Click the "OK" button to save the changes

Click the

8. The video and instructions will appear in a format optimized for Zendesk

The video and instructions will appear in a format optimized for Zendesk

You may need to allow external Iframes on Zendesk KB in order for the video player to display. If so, please follow these instructions (Allowing Unsafe HTML section) to enable the option on Zendesk:

Did this answer your question?