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Tracking a public link

Share tracking links to monitor user activity when they view public content.

Updated over 4 months ago

After making a video or playlist public (as described in this article), you can generate a unique link to share it with anyone online and monitor the viewers for specific purposes.
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There are two main ways to create a tracking link:

  • for a specific platform;

  • for advanced tracking on any platform.

Tracking link for a specific platform

Supported platforms: Freshchat, Zendesk, ServiceNow, Planhat, Intercom, Hubspot, Salesforce, Outreach.

To share tracking links for specific platforms and monitor your audience's activity:

  1. Click the 3-dots menu inside the video you want to share.

  2. Click "Share"

  3. Select the "Track" tab

  4. Select the relevant platform and a suitable tracking link will be copied into your clipboard.

Advanced tracking on any platform

To create a trackable link for the audience with a specific domain:

  1. Click the 3-dots menu inside the video you want to share.

  2. Click "Share"

  3. Select the "Track" tab

  4. Select "Advanced Tracking"

  5. Type in a company name and email domain.

  6. Click "Add Link"

  7. Click on the link icon to get the shareable link or the GIF icon to get a sharable GIF
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When the video is shared via a tracking link with external users, and you've added a company name and domain via 'Advanced Tracking' button, then you'll see [Anonymous +domain] in your Activity Feed.
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Guidde's Activity feed with anonymous users

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