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Adding How-to instructions to ServiceNow Articles

In this article, we will learn how to add how-to instructions to ServiceNow knowledge base articles.

Updated over a year ago

1. Select the relevant video and Click on Share

Select the relevant video and Click on Share

2. Click "Smart Copy"

Select the "Smart Copy" tab. Smart copy enables you to copy How-to's in a format which is optimized for ServiceNow KB.

Click

3. Select the "ServiceNow" option

Once selected, the instructions will be copied into your clipboard.

Select the

4. Switch to the relevant ServiceNow article

Navigate to the article where you want to use the instructions

Switch to the relevant ServiceNow article

5. Click on the "Source Code" button

Click on the

6. Paste the ServiceNow optimized code from your clipboard and click "Save"

Paste the ServiceNow optimized code from your clipboard and click

7. View and publish your article

The Video and instructions have been added to the post

View and publish your article
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